Frequently Asked Questions

Cexabue guitars are sonic poems crafted by artisans who understand that wood has a voice. Each instrument combines centuries-old craftsmanship with modern innovations to create unparalleled tone and playability. We source sustainable tonewoods from responsible forests and employ master luthiers who treat each guitar as a personal masterpiece. When you play a Cexabue, you're experiencing the harmony of nature, art, and sound engineering.

Absolutely! We stand behind our instruments with a robust promise of quality. All Cexabue guitars come with a 5-year limited warranty against manufacturing defects. Premium models in our Virtuoso and Heritage collections enjoy an extended 10-year warranty. Our commitment doesn't end with paperwork—we foster long-term relationships with our customers, providing support and service throughout your guitar's lifetime journey.

We believe that finding your perfect guitar is like discovering a musical soulmate—it must be experienced firsthand. Visit our flagship stores for an intimate playing session in our acoustically designed rooms. For online customers, we offer our innovative "Home Concert" program—we'll ship up to three guitars for a 14-day trial period with only a refundable deposit. Your journey to acoustic perfection should never be rushed or compromised.

Our collection spans the full spectrum of acoustic expressions. From intimate parlor guitars that whisper sweet melodies to commanding dreadnoughts that fill concert halls, we craft six distinct body styles. Each can be paired with our signature tonewood combinations: the bright, crystalline voice of spruce and maple; the warm, rich resonance of cedar and rosewood; or the balanced, responsive character of mahogany. For the true connoisseur, our custom shop offers rare tonewoods like koa, ziricote, and ancient reclaimed redwood.

Southpaw musicians deserve the same profound connection with their instruments as right-handed players. That's why every Cexabue model can be ordered in a left-handed configuration—not as an afterthought, but as a deliberately crafted mirror image with proper bracing patterns and optimized playability. We never charge extra for left-handed models because musical expression shouldn't come with a surcharge for your natural orientation. Our commitment is to all musicians, regardless of which hand leads your artistic journey.

Absolutely—your dream guitar awaits in our Atelier Custom Shop. The process begins with a consultation where we explore your sonic vision, playing style, and aesthetic preferences. Our master luthiers then handcraft your instrument, updating you with photos throughout the 4-6 month journey. From unique tonewood pairings to personalized inlays telling your story, we translate your musical identity into wood and string. Every custom Cexabue is a one-of-a-kind creation that bears both our craftsman's mark and the imprint of your musical soul.

We treat shipping as the final act of craftsmanship. Each Cexabue guitar travels in our custom-designed "ClimateShield" cases with multi-zone foam protection, humidity stabilizers, and impact-absorbing suspension. Guitars are professionally set up, double-checked, and photographed before packing. We use premium carriers with specialized handling instructions and real-time tracking. For premium models, we offer white-glove delivery service where a guitar technician personally delivers your instrument, verifies its condition, and performs a final setup in your environment.

Music knows no borders, and neither do we. Cexabue proudly ships to over 120 countries, with each international delivery carefully orchestrated to navigate customs requirements and climate variations. We handle all documentation, duties calculations, and employ specialized international carriers versed in musical instrument transport. For remote destinations, we utilize climate-controlled shipping containers and extended protection packages. Our international customers receive the same exceptional service through our global network of certified repair partners should you ever need maintenance or support.

We craft guitars to be cherished for a lifetime, but we understand the relationship between musician and instrument is deeply personal. Our "Perfect Match Guarantee" gives you 30 days to form a true connection with your new Cexabue. If it's not the musical companion you envisioned, we offer hassle-free returns with prepaid shipping labels and full refunds. Unlike other retailers, we don't charge restocking fees—we'd rather ensure you find the right instrument than penalize your musical journey. Your satisfaction is the final movement in our symphony of service.

Caring for your Cexabue is nurturing a living, breathing entity. Maintain 45-55% relative humidity using our included humidifier system. Clean with our signature microfiber cloth after playing to remove oils and residue. Apply our organic wood conditioner quarterly to nourish the tonewood. Store in the case when not in use, but remember—regular playing is the best maintenance as your music keeps the wood vibrant and responsive. Schedule professional check-ups annually, like wellness visits for your musical companion. Our care guide, included with every guitar, provides detailed seasonal recommendations.

Strings are the voice of your guitar, and their vitality directly impacts your musical expression. For the performing musician, we recommend refreshing strings every 2-3 weeks to maintain tonal brilliance. Home players might extend to 4-6 weeks. However, listen to your instrument—when the sparkle dims or intonation becomes unstable, it's time for renewal. Our Cexabue Signature Strings are specifically formulated to complement the voice of our instruments with proprietary alloys and tensioning. When changing strings, do so one at a time to maintain neck tension, and always tune to pitch gradually to allow the wood to adjust harmoniously.

Like ancient trees that adapt to the seasons, your Cexabue responds to environmental rhythms. Winter heating systems create desert-like conditions requiring additional humidification to prevent wood contraction and potential cracking. Summer humidity can cause expansion, resulting in higher action and altered playability. Our instruments include seasonal adjustment instructions and our proprietary "Equilibrium" system which helps buffer against rapid changes. The spring and fall transitions are ideal times for setup adjustments. Remember that gradual changes are natural—your instrument is whispering the weather forecast through subtle shifts in playability and resonance.

The Artisans of Acoustic Excellence

At Cexabue, we don't just sell guitars – we curate wooden vessels of musical possibilities and whisper dreams into every soundboard.

Cexabue Guitar Workshop

Our Melodic Journey

Born from a whispered conversation between two luthiers under the golden light of a Barcelona sunset, Cexabue emerged as an answer to a musical question that had long lingered in the air: "What if acoustic guitars could be both accessible masterpieces and faithful companions?"

What began as a modest workshop tucked between cobblestone streets has evolved into a sanctuary for musicians seeking that perfect extension of their musical soul. Our story isn't measured in years but in the countless melodies that have flowed from our instruments, in the smiles of first-time players touching a properly crafted neck, and in the nods of seasoned performers who've finally found their sonic soulmate.

Through changing times and evolving musical landscapes, we've remained steadfast in our commitment to acoustic excellence, weaving traditional craftsmanship with contemporary innovation like harmonious counterpoint in a timeless composition.

Our Guiding Principles

Sonic Authenticity

We believe each guitar has a voice waiting to be discovered, not manufactured. Our selection process honors the natural acoustic properties of wood and craftsmanship, ensuring instruments that speak with honesty and character.

Accessibility Without Compromise

Musical excellence shouldn't be gatekept by prohibitive pricing. We curate instruments across the full spectrum of budgets while maintaining our uncompromising standards for tone and playability.

Environmental Harmony

We partner exclusively with manufacturers who demonstrate sustainable forestry practices and ethical sourcing. Every guitar in our collection respects the forests that made their voices possible.

Cexabue Guitar Collection

The Cexabue Experience

Step into our acoustic haven and you'll immediately sense the difference. Unlike impersonal mega-retailers where guitars become mere inventory, at Cexabue, each instrument is treated as a living entity with potential waiting to be realized in the right hands.

Our team consists not of salespeople but of musical matchmakers – guitarists and luthiers who understand the intimate relationship between player and instrument. We listen as carefully to your needs as we do to the resonance of our guitars, ensuring a perfect pairing that might last decades.

Beyond our physical and digital showrooms, Cexabue fosters a community of acoustic enthusiasts through workshops, intimate performances, and educational resources. We don't simply sell guitars; we nurture musical journeys and celebrate the unique voice each player brings to their instrument.

Whether you're taking your first tentative strums or have calloused fingertips from years on the fretboard, Cexabue offers not just guitars but companionship on your musical odyssey. In a world increasingly defined by the ephemeral, we invite you to connect with something that improves with age and grows more meaningful with every note played – a perfectly matched acoustic guitar from Cexabue.

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